At Maddie Abode, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return and refund process. Please read our policy carefully.
1. Eligibility for Returns
1.1. Returns are accepted within 3 days of the delivery date.
1.2. Items must be unused, in their original packaging, and in resellable condition.
1.3. Certain items, such as personal hygiene products, customized items, or clearance sale products, are non-returnable.
2. Return Process
2.1. To initiate a return, please contact our customer support at [email protected] with your order number, reason for return, and product images (if applicable).
2.2. Once your return is approved, we will provide return shipping instructions.
2.3. The customer is responsible for return shipping costs unless the item is defective or incorrect.
Refund will be in cash.
3. Refund Policy
3.1. Refunds will be processed once the returned item is received and inspected.
3.2. Refunds will be issued to the original payment method within 3 business days.
3.3. Shipping fees are non-refundable unless the return is due to a mistake on our part (wrong or defective item).
4. Exchanges
4.1. We allow exchanges for damaged or defective products within 3 days of delivery.
4.2. If the requested exchange item is out of stock, a refund will be issued instead.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos of the issue.
5.2. We will either replace the item or provide a full refund, depending on availability.
6. Cancellations
6.1. Orders can only be canceled before they are shipped. Once shipped, the return process must be followed.
6.2. Refunds for canceled orders will be processed within 3 business days.
7. Contact Us
For any questions regarding returns or refunds, please reach out to us at [email protected]